Terms of Service
These terms are an agreement between you and Strait Software, LLC ("we", "us") for your use of CountOnMe!, including countonme.software and the CountOnMe! web app (the "Service"). By creating a sign-in, subscribing or using the Service, you agree to these terms and to our Privacy Policy. If you're using the Service for a company, you agree on its behalf and confirm you're authorized to do so.
1. Your account
- Give accurate information and keep your password secure. You're responsible for activity under your account.
- A subscription is for one person. Don't share your sign-in with others. To work together, share projects with teammates who have their own subscriptions.
- Each account can be signed in on a limited number of browsers at a time. Signing out of one browser frees it for another.
- Tell us right away at info@countonme.software if you think your account has been used without permission.
2. Subscriptions, trials and billing
- CountOnMe! is offered as a subscription at the price shown on our website when you subscribe, plus applicable taxes. Payments are processed by Stripe.
- New subscriptions may include a free trial. Unless you cancel before the trial ends, your subscription starts and you'll be charged automatically.
- Subscriptions renew automatically each billing period until canceled. You can cancel anytime through the Stripe billing portal; you keep access until the end of the period you've paid for.
- Payments are non-refundable, including for partial periods, except where required by law.
- We may change prices with at least 30 days' notice. New prices apply from your next renewal after the notice period.
- If a payment fails, we may limit or suspend access until it's resolved.
- Your subscription includes 100 GB of storage for drawings and project files. Optional storage add-ons are billed monthly on these same terms. If you reach your limit, you can't upload new drawings until you free up space or add storage; your existing projects and markups aren't affected.
3. Your content
- You keep ownership of the drawings, data and other content you upload or create ("Your Content").
- You give us permission to host, store, copy, process and display Your Content only as needed to provide and improve the Service for you, including showing it to people you share projects with.
- You confirm you have the right to upload and use Your Content, including drawings provided by clients, architects or engineers, and that it doesn't violate anyone's rights or any law.
- When you share a project, the people you share with can view it and mark it up. You're responsible for choosing who to share with.
- Keep your own copies of anything important. You can export projects as PDFs and CSV files at any time.
4. Counts, measurements and estimates
CountOnMe! is a tool to help you do takeoffs. It doesn't replace your professional judgment. Counts, measurements, square footage, count-by-increment results and cable/pipe length predictions depend on the drawings, the scale you set and how markups are placed. They may be inaccurate. You're responsible for checking all quantities and results before relying on them for bids, estimates, orders, installations or any other decisions.
5. Acceptable use
Don't:
- use the Service for anything illegal or to upload content you don't have the right to use;
- share, sell or resell access, or get around account, browser or sharing limits;
- try to access other users' data, or probe, disrupt or overload the Service;
- copy, reverse engineer or build a competing product from the Service, except as the law allows;
- upload malware or anything harmful.
6. Our service
- We own CountOnMe!, including its software, design and branding. These terms give you a limited, non-exclusive, non-transferable right to use the Service while your account is in good standing.
- We work to keep the Service available and improve it over time, and we may add, change or remove features. There may be occasional downtime for maintenance or reasons outside our control.
- If you send us suggestions or feedback, we may use them without any obligation to you.
7. Ending your use
- You can stop using the Service and cancel your subscription anytime.
- We may suspend or end your access if you break these terms, don't pay, or use the Service in a way that could harm us or others. Where reasonable, we'll give notice first.
- After your subscription or account ends, we may delete Your Content after a reasonable period, so export what you need beforehand.
8. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE OR ITS RESULTS WILL BE ACCURATE, UNINTERRUPTED OR ERROR-FREE.
9. Limitation of liability
TO THE FULLEST EXTENT ALLOWED BY LAW, STRAIT SOFTWARE, LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BIDS, DATA OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE, INCLUDING RELIANCE ON COUNTS, MEASUREMENTS OR ESTIMATES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE.
10. Indemnity
You'll defend and hold harmless Strait Software, LLC from claims, losses and costs (including reasonable attorneys' fees) arising from Your Content, your use of the Service in violation of these terms, or your violation of anyone's rights.
11. Governing law
These terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in North Carolina, and you and we consent to their jurisdiction.
12. Changes to these terms
We may update these terms from time to time. We'll update the effective date above, and for significant changes we'll notify you by email or in the app before they take effect. Continuing to use the Service after changes take effect means you accept the updated terms.
13. General
These terms and our Privacy Policy are the entire agreement between you and us about the Service. If any part is found unenforceable, the rest stays in effect. Our not enforcing a provision isn't a waiver. You may not transfer these terms without our consent; we may transfer them as part of a merger, acquisition or sale of assets.
14. Contact us
Strait Software, LLC
Email: info@countonme.software